(0 - 1 Years) "Deloitte" Hiring: Associate Analyst On Jul 2016 @ Hyderabad

(0 - 1 Years) "Deloitte" Hiring: Associate Analyst On Jul 2016 @ Hyderabad

Job role:  Associate Analyst - Customer Service

Company Name:	Deloitte
Job role:	Associate Analyst - Customer Service
Education:	Any Graduate
Experience:	0 - 1 yrs
Job Location:	Hyderabad
Website:	www.deloitte.com

JOB SUMMARY:

Company Profile:

Deloitte Touche Tohmatsu Limited commonly referred to as Deloitte, is one of the Big Four professional services firms along with PricewaterhouseCoopers (PwC), Ernst & Young, and KPMG.Deloitte is the second largest professional services network in the world by revenue and has 182,000 employees in more than 150 countries providing audit, tax, consulting, enterprise risk and financial advisory services.[2] In FY 2011, Deloitte earned a record $28.8 billion USD in revenues, ranking second behind PwC's record $29.2 billion.

Job Description:
The key job responsibilities include the following:
Operations:
1. Create, monitor and close Sales force and Service Desk cases in a timelymanner meeting the Service Level Expectation (SLE)

2. Manage Live Chat’s

3. Contribute knowledge articles

4. Manage support queues, including following up on open issues, assisting withissue resolution, escalating issues, working directly with the other referralteams

5. Ensure customer satisfaction by proper escalation within a quick turnaroundtime

6. Answer inquiries in the areas of content, learning organization and contacts,where to find certain learning information, e-learning guide, etc

7. Redirect inquiries about systems and functionality to appropriate resourceswithin a tracking system

8. Participate in systems Testing as and when required

9. Participate in firm & process initiatives as needed

Candidate Profile:
Education & Experience:
1. Has 0-1 years of customer service experience through Email and Live Chatsupport

2. Strong written and verbal communication skills (must be an effectivecommunicator)

3. Excellent customer service skills; ability to interact with customersdirectly globally

4. Basic to intermediate capabilities in word-processing, spreadsheet andother PC software, as well as with Email and the internet

5. Ability to prioritize time and work on multiple tasks with ongoingdeadlines

6. Interpersonal skills and ability to interact well with multipledepartments

7. Self-starter; highly motivated to learn new skills.

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