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"EMC" Hiring For Exp to Tech Support Engineer @ Bangalore

Job role: Tech Support Engineer

Job Description:

Tech Support Engineer
Interact with VCE (and/or VMWare, Cisco, EMC directly) technical support to ensure post sales
customer escalations are prioritized and managed within the customer support framework.
Execute Customer Care Vblock Infrastructure Health Checks.
This will constitute data collection, analysis, and provide a customer consumable output document.
Customer requests may be received by Support Centers through automated dial-homes, voice
initiated technical calls from VCE employees, remote maintenance calls, Chat & Web Support Calls.
As necessary apply remote critical software patches.
Provide problem determination and resolution for customer issues.

Technical Skills

VCE are seeking Technical Support Engineers (aka VBlock Platform Support Engineers) to support the VBlock platform.
At least 3+ years previous experience in a Technical Support Role (2nd level support) is a requirement for this position.
Virtualization – VMware vSphere – VCP certified or relevant work experience.
Knowledge on vCenter, ESXi and VM related issues.
Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience.
Exposure to Data Center “Management & Orchestration” products (e.g. vCloud Director,vCenter Operations, BMC Orchestrator, Tidal, Newscale, IBM Tivoli, etc).
Customer facing experience.
Ability to work in a high-pressure environment.
Problem solving – Ability to be resourceful and “figure things out”.
Self-confidence – Ability to express opinions and influence effectively.
Professional demeanor – punctuality, professional attire.
Intensive training will be provided.
Understanding of VCE and Vblock solutions.
Vblock product and/or VCE cross-product training is highly desirable.
Adaptable (ability to quickly learn new technologies as required).

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