"HCL" Hiring For Fresher to Graduate Trainee @ Chennai

"HCL" Hiring For Fresher to Graduate Trainee @ Chennai

Job role: Tech Support Engineer

Company Name:	HCL
Job role:	Tech Support Engineer
Education:	BS/BA Degree
Experience:	Freshers
Job Location:	Chennai
Website:	www.hcl.com

Job Description:

• Graduate Trainee
• lndependently resolve tickets within SLA.
• Adheres to standard operating procedures / work instructions.
• Follow the escalation process.
• Follow the shift hand-over process.
• Update worklogs.
• Categorizes as per CTI as appropriate.
• Update the knowledge base.
• Coaching freshers to be independent.
• Coaching analysts for correct routing of tickets, capturing critical information.
• Technically upgrade across versions of environment when required.
• Adhere to organization policies and procedures.
• Complies to regulatory requirements.
• Alert Monitoring.
• Ticket Monitoring.
• Informing On - call support.
• Opening Bridge Call.

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