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Tuesday, 22 November 2016

"Vodafone" Freshers Hiring For Junior Service Consultant @ in Bangalore

"Vodafone" Freshers Hiring For Junior Service Consultant @  in Bangalore

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Jobrole: Junior Service Consultant

Company Name
Vodafone
Jobrole
Junior Service Consultant
Education
B.E/B.Tech/Diploma/Any Degree
Experience
Freshers
Location
Bangalore
Website
www.vodafone.com


Job Description:

  • Handling Demon Broadband Customers Technical queries over the phone, emails & live chats.
  • Handling and troubleshooting Technical issue like Connection, Routing, Slow Speed, Packet Loss,
  • Latency, Router configurations, Emails and Email Client Configuration, Domain & DNS(A, MX record changes) and Web – Hosting services (web functional scripts) .
  • To ensure contribute to achieve all service level agreements, such as achieve over 90% C-Sat and deliver >90% FTR on calls, emails & live chats.
  • Update customer details and ensure appropriate follow ups done on cases require follow up and log fault to network team when required.
  • Technical knowledge on Computers and Networking and troubleshooting skills (Nat and Non-Nat, IP address submitting and protocols).
  • Willing to work in shifts including night shifts.
  • Ability and eagerness to learn different skills and knowledge within Demon Broadband team.


Candidate Profile:

  • BE/BTech/Diploma/Any Degree graduates with Telecom/Computer science background.
  • Should have good customer handling skills.
  • Be a team player.
  • Good communication skills.
  • Good Technical & Communication skills.
  • Familiarity with operating Windows and Macintosh.
  • Basic Knowledge of DSL (Digital Subscriber Line) ADSL and ADSL2+ (Asymmetric digital subscriber line) technologies.
  • Basic Knowledge of the internet & ISP.




ClickHere To Apply

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