“HCL” walk-in for System Analyst @ in Bangalore

“HCL” walk-in for System Analyst @ in Bangalore

Jobrole: System Analyst

Company Name	HCL
Jobrole	System Analyst
Education	Any Graduate
Experience	1 - 6 Years
Location	Bangalore
Website	www.hcl.com

Bangalore Walk-In Date :28 Sep - 30 Sep 2016 Walk-In Time :11:00 AM - 03:00 PM

Job Description:

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.

• Route problems to internal 2nd and 3rd level IT support staff.

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

• Administer and provide User account provisioning.

• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

• Perform user account management activities.

• Escalate complex problem to appropriate support specialists.

• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

• Troubleshoot client software and basic network connectivity problems.

• Identify, evaluate and prioritize customer problems and complaints.

• May train users and operators on a limited basis and/or may write training procedures.

• Participate in on-going training and departmental development.

• Routine maintenance updates with other IT staff and business units.

• Provide all required documentation including standards, configurations and diagrams.

• Provide knowledge transfer of EUC operations.

Venue Address:

Surya Sapphire, Plot No. 3,

1st Phase, Electronic City,

Hosur Road, Bengaluru - 560100,

Land Mark : Near D-Mart or Bharth Petroleum Bunk.