Replace "" Exp Hiring For Technical Support Representative @ "HP" in Bangalore | Jobs

Wednesday, 3 August 2016

Exp Hiring For Technical Support Representative @ "HP" in Bangalore

Exp Hiring For Technical Support Representative @ "HP" in Bangalore

Jobrole: Technical Support Representative
Hewlett-Packard (HP)
Technical Support Representative
Any Graduate
2 - 5 Years

Walk-in On 5th Aug 2016 Between 10:30 AM to 03:00 PM @ Bangalore
Job Description:

  • Will be Primarily a Call Handling Role.
  • Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.
  • Identifies training needs and occasionally provides training for help desk analysts.
  • Aid knowledge transfer within the group.
  • Remain well versed in help desk policies, procedures, standards and documentation.
  • New account creation / modification / deletion in UAM related roles.
  • Supporting password resets and account unlocks in roles requiring higher permission levels.
  • Log/Validate all contacts in Call Handling Database and manage end to end all calls logged,providing regular updates to customers on call status.
  • Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time
  • frames and as appropriate.
  • Adhere to Policies & Procedures and work to achieve individual and team goals.
  • Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.
  • Demonstrate competent technical skill set & hands on technical support experience.
  • Is required to be a Super User of Microsoft Office.
  • Ability to multi-task and prioritize while being able to manage commitments / deliverables.
  • Ability to work under tight deadlines and deliver business results.
  • Ability to coach L1 engineers to support their development needs and help them meet their goals.
  • Must possess Excellent Communication skills / high energy and confidence.
  • 2.5 years of relevant experience required.

Venue Address
HiRePro Consulting Pvt Ltd.,
HP Recruitment Center, #8,
SBI Colony, 7th A Main, 3rd Block,
Koramangala, Bangalore - 560034,

Landmark : Near to Toshiba office on the Service Road.

Technical Videos

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