Exp
Hiring For Technical Support Representative @ "HP" in Bangalore
Jobrole: Technical
Support Representative
Name
|
Hewlett-Packard (HP)
|
Jobrole
|
Technical Support
Representative
|
Education
|
Any Graduate
|
Experience
|
2 - 5 Years
|
Location
|
Bangalore
|
Website
|
www8.hp.com
|
Walk-in
On 5th Aug 2016 Between 10:30 AM to 03:00 PM @ Bangalore
Job
Description:
- Will be Primarily a Call Handling Role.
- Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.
- Identifies training needs and occasionally provides training for help desk analysts.
- Aid knowledge transfer within the group.
- Remain well versed in help desk policies, procedures, standards and documentation.
- New account creation / modification / deletion in UAM related roles.
- Supporting password resets and account unlocks in roles requiring higher permission levels.
- Log/Validate all contacts in Call Handling Database and manage end to end all calls logged,providing regular updates to customers on call status.
- Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time
- frames and as appropriate.
- Adhere to Policies & Procedures and work to achieve individual and team goals.
- Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.
- Demonstrate competent technical skill set & hands on technical support experience.
- Is required to be a Super User of Microsoft Office.
- Ability to multi-task and prioritize while being able to manage commitments / deliverables.
- Ability to work under tight deadlines and deliver business results.
- Ability to coach L1 engineers to support their development needs and help them meet their goals.
- Must possess Excellent Communication skills / high energy and confidence.
- 2.5 years of relevant experience required.
Venue Address
HiRePro
Consulting Pvt Ltd.,
HP
Recruitment Center, #8,
SBI
Colony, 7th A Main, 3rd Block,
Koramangala,
Bangalore - 560034,
Landmark
: Near to Toshiba office on the Service Road.
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