“Cognizant”
walk-in for Team Leader in @ Hyderabad
Jobrole:Team
Leader
Name
|
Cognizant
|
Jobrole
|
Team Leader
|
Education
|
Any Graduate/PG
|
Experience
|
5 - 9 Years
|
Location
|
Hyderabad
|
Website
|
www.cognizant.com
|
Walk-In
Date :27 Aug 2016Walk-In Time :11:00 AM - 01:00 PM in Hyderabad
Job
Description:
- Lead a team of 20 associates.
- Day to day management of operations, SLAs and interfacing with the client.
- Review Disability claims, Summarization of Medical and Financial statements received from the Claimants.
- Take / Make escalation calls to Claimant, Employers as part of claim review process.
- Develop, maintain and revise Standard Operating Procedures and training documents as required.
- Working with the delivery manager to ensure process compliance to organizational and client specific requirements.
- Drive process improvements, people engagement and performance management.
- Groom and mentor team members.
- Support organizational and project initiatives along with the delivery manager.
Skills:
- Should have handled a team of 20 associates.
- 6+years experience with at-least 2 years in Team Leading responsibilities.
- Willingness to work in night shifts.
- Experience in voice background handling escalation calls.
- Must be a very hands on individual who can roll up his/her sleeves to accomplish the desired results.
- Analytical Skills : Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification.
- Decision making : Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
- Quality : Demonstrates accuracy and thoroughness and overall quality of work is as per the requirements specified.
- Teamwork : Gives and welcomes feedback, contributes to building positive team spirit, supports everyones efforts to succeed.
- Communication : Clear and good verbal and written communication skills; expresses opinion without hesitation.
- Ethics : Treats people with respect, keeps commitments and works with integrity.
- Domain Expertise : Health Care / Insurance.
Venue Details:
Cognizant
Technology Solutions,
1st
Floor. Building No.12 A,
Multi
purpose room Recrutiment bay,
Raheja
Mindspace, Hyd- 500081.
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