“Aricent”
walk-in for Network Engineers@ in Gurgaon
Jobrole: Network
Engineers
Company Name
|
Aricent
|
Jobrole
|
Network Engineers
|
Education
|
BE/BTech
|
Experience
|
1 - 6 Years
|
Location
|
Gurgaon
|
Website
|
www.aricent.com
|
Gurgaon
Walk-In Date :03 Sep 2016Walk-In Time :10:00 AM - 02:00 PM
Job
Description:
- Working at Technical Assistance Centre & Resolving network issues of Enterprise customers.
Job
Responsibilities:
- Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region).
- Achieve all the defined metrics & SLA.
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
- Proactive involvement of Technical Leads / Management in resolving critical issues.
- Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
- Mentoring of New Hires.
Skills
Required:
- Prior troubleshooting experience.
- Willing to work in 24*7 Support (Including Night Shifts).
- Prior experience of Voice based technical support.
- Excellent communication(written & verbal) skills.
Venue Details:
Aricent
Campus, Tower 5,
Unitech
IT SEZ, Tikri, Sector 48,
Near
Subhash Chowk, Sohna Road, Gurgaon.
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