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Wednesday, 31 August 2016

“Aricent” walk-in for Network Engineers@ in Gurgaon

“Aricent” walk-in for Network Engineers@ in Gurgaon

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Jobrole: Network Engineers

Company Name
Aricent
Jobrole
Network Engineers
Education
BE/BTech
Experience
1 - 6 Years
Location
Gurgaon
Website
www.aricent.com


Gurgaon Walk-In Date :03 Sep 2016Walk-In Time :10:00 AM - 02:00 PM

Job Description:

  • Working at Technical Assistance Centre & Resolving network issues of Enterprise customers.


Job Responsibilities:

  • Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region).
  • Achieve all the defined metrics & SLA.
  • Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
  • Proactive involvement of Technical Leads / Management in resolving critical issues.
  • Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
  • Mentoring of New Hires.


Skills Required:

  • Prior troubleshooting experience.
  • Willing to work in 24*7 Support (Including Night Shifts).
  • Prior experience of Voice based technical support.
  • Excellent communication(written & verbal) skills.



Venue Details:

Aricent Campus, Tower 5,

Unitech IT SEZ, Tikri, Sector 48,


Near Subhash Chowk, Sohna Road, Gurgaon.

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