"Amazon" Freshers/Exp Hiring For Seller Support Associate @ in Bangalore

Jobrole: Seller Support Associate

Walk-in On 6th to 24th Aug 2016 Between 10:00 AM to 01:00 PM @ Bangalore

Job Description:

The Seller Support Associate acts as the primary interface between Amazon and our business partners.
The Seller Support Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of
Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment, all while
adhering to service level agreements for phone and/or email cases.

Candidate Profile

Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge
while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments
teams as required to resolve Sellers issues and questions.
Documents to Carry:
Please carry resume, passport size photograph and one ID proof for interviews.
Candidates applied in the last 6 months, will not be considered.

Venue Address

Amazon Development Centre India Pvt. Ltd.,

Orion Building, GF, 8th, 9th, 10th & 11th Floor,

Bagmane Constellation Business Park,

K.R. Puram- Marathalli Ring Road,

Mahadevpura, Bangalore 560048,

Landmark: Opposite Arena Mall.

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