"Yahoo" Hiring For Fresher to Customer Care Associate @ Bangalore

"Yahoo" Hiring For Fresher to  Customer Care Associate @ Bangalore

Job role: Customer Care Associate

Company Name:	Yahoo
Job role:	Customer Care Associate
Education:	Any Graduate
Experience:	0-0.6 Years
Job Location:	Bangalore
Website:	www.yahoo.com

Job Description:

• Customer Care Associate
• Provide world-class service to all Yahoo Customers in a customer centric environment
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple
• customer support tools
• Assisting customers with inquiries while providing consultative support and recommendations
• Document in detail all interactions with customers
• Effectively articulate complex information to a variety of technical and non-technical customers
• Educate customers on products and help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell  of products and services
• Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

Candidate Profile

• Bachelor's Degree in any discipline required
• 0-6 months of success customer service or internet experience
• Must have flexibility to work Monday thru Sunday in shifts.

Click Here To Apply