Fresher/Exp
Hiring For Associate/Senior Associate @ "Dell" in Hyderabad.
Jobrole: Associate/Senior Associate
Name
|
Dell
|
Jobrole
|
Associate/Senior
Associate
|
Education
|
Any Graduate
|
Experience
|
0 - 5 Years
|
Location
|
hyderabad
|
Website
|
Walk-in
on 28h & 29th July 2016 at 11:00 AM @ Hyderabad
Job Description:
- The duties of a Collection Associate include collection calls and/or correspondence in a fast paced
- golriented collections department.
- Accountable for reducing delinquency for assigned accounts.
- Providing customer service regarding collection issues, process customer refunds, process and
- review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account
- adjustments, customer reconciliations and processing credit memos.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Partner with other departments, DRT, customers, and team members to improve current processes
- (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.).
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with customers and sales.
- Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization.
Candidate
Profile:
- Adhere to Collection tool strategy and work flow management goals.
- Ensure 100% ledger coverage & accurate problem coding in timely manner.
- Daily Call Targets to be met.
- Timely penetration of disputes.
- Provide accurate weekly/monthly/quarterly projections against collector goals.
- SLA adherence on mailbox, voicemail, follow ups closure.
Skills:
- Prefer candidates with financial process background.
- Sound knowledge of B2B Collection.
- Should be open to work in night shifts in a 24x7 environment.
- Should have excellent communication skills in English.
Venue Address
Plot No 42, Hitech City Layout,
Madhapur, Hyderabad 500081.
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