"Allscripts" Hiring For Fresher/Exp to Associate Technical Support Consultant @ Pune

"Allscripts" Hiring For Fresher/Exp  to Associate Technical Support Consultant @ Pune

Job role: Associate Technical Support Consultant

Company Name:	Allscripts
Job role:	Associate Technical Support Consultant
Education:	Any Graduate
Experience:	0 - 2 Years
Job Location:	Pune
Website:	www.allscripts.com

Job Description:

• Associate Technical Support Consultant
• Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Stay abreast of current technology in products, design changes, and new products offered.
• May travel to client site in order to resolve extremely complex customer and product issues.

Candidate Profile

• Academic and professional qualifications: Associate's or Bachelor's degree in computer science/IT or equivalent, relevant work experience. Professional Certification such as MCITP or MCP preferred.
• Experience: 0 - 2 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.
• Travel: Minimal Travel may be required.
• Work Arrangements: Able and willing to work on shifts or to be on an after hours beeper rotation.

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