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Operations Specialist in "Amazon" @ Hyderabad
Job
role: Transportation Operations Specialist
Company Name:
|
Amazon
|
Job role:
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Transportation
Operations Specialist
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Education:
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Any Graduate
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Experience:
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0 - 5 Years
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Job Location:
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Hyderabad
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Website:
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Walk-in
On 13th to 18th June 2016 Between 10:00 AM to 01:00 PM @ Hyderabad
Job Description:
- Transportation Operations Specialist
- Communicate with stakeholders (over phone or email) with a problem solving attitude.
- Understand the issue and make best use of the available resources to resolve the issue.
- Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Ensure to surpass all performance and quality goals.
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
- Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.
- Develop and/or understand performance metrics to assist with driving business results.
- Providing real-time customer experience by working in 24*7 operating environment.
Skills:
- Excellent communication skills Verbal and Written.
- Good knowledge of working over internet and an ability to successfully navigate websites.
- Should be comfortable with a multi-tasking, high-energy environment.
- Should be creative and analytical problem solver with a passion to provide excellent customer service.
- Demonstrated ability to work in a team in a very dynamic environment.
- Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts.
Venue Address
Amazon
Development Centre India Pvt. Ltd.,
9th
and 10th Floor, Building No.9,
Raheja
Mind Space, Madhapur, Hyderabad,
Land
Mark: Opposite Westin Hotel.
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