Walk-in For Exp to Client Technical Support Associate in "Dell" @ Bangalore

Walk-in For Exp  to  Client Technical Support Associate in "Dell" @ Bangalore

Job role: Client Technical Support Associate

Company Name:	Dell
Job role:	Client Technical Support Associate
Education:	Any Graduate
Experience:	1 - 5 Years
Job Location:	Bangalore
Website:	www.genpact.com

Walk-in On 13th to 17th June 2016 Between 02:00 PM to 04:00 PM @ Bangalore

Job Description:

• Client Technical Support Associate
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Owns customer issues from beginning to resolution (handles in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dells product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.

Candidate Profile

• Should be open to work in night shifts in a 24x7 environment.
• Should have excellent communication skills in English.
• Should have strong technical skills.

Venue Address

Dell International Services India Pvt. Ltd.,

Divyashree Greens,No.12/1,12/2A & 13/1A,

Kormangala, Inner Ring Road,

Domlur Post, Bangalore- 560071.