Walk-in For Exp to Technical Support Engineer @ "GSS Infotech" in Hyderabad

Walk-in For Exp to Technical Support Engineer @ "GSS Infotech" in Hyderabad

Job role: Technical Support Engineer

Company Name:	GSS Infotech
Job role:	Technical Support Engineer
Education:	Any Graduate
Experience:	2 - 7 Years
Job Location:	Hyderabad
Website:	www.gssinfotech.com

Walk-in On 20th June to 15th July 2016 Between 02:00 PM to 07:00 PM @ Hyderabad

Job Description:

• Technical Support Engineer
• Handle calls & provide effective solutions and maintain FCR as per Clients expectation.
• Monitor emails and respond to the customer with effective solutions within SLA.
• Experience in working windows.
• Problem Solving and Responding to Customer Need.
• Follow-up daily on all the open incidents.
• Escalating incidents according to SOPs if they are not resolved.
• Follow SOPs and prepare new SOPs on need basis.
• Providing incident updates on open tickets to the end users.
• Communication to be provided to the Management IT team on all Planned and unplanned outages.
• Attending team huddles and providing process updates (if any) to the team.
• Attending team meetings and training without fail.
• Up- skilling by proactive learning.
• MCP / CCNA / CCNP / ITIL Certification will be an added advantage.

Candidate Profile

• Excellent communication skills, quick learner.
• Excellent Technical skills, quick learner.
• Self motivated and directed, with keen attention to detail.
• Excellent written and oral communication skills.
• Good Knowledge on probing and Troubleshooting IT related issues.

Venue Address

GSS InfoTech, 3rd Floor,

Brigade Towers, Financial district,

Gachibowli, Hyderabad-500032.