"HCL" Hiring for Freshers to Graduate Trainee On Jun 2016 @ Chennai

"HCL" Hiring for Freshers to Graduate Trainee On Jun 2016 @ Chennai

Job role: Graduate Trainee

Company Name:	HCL
Job role:	Graduate Trainee
Education:	BA
Experience:	Freshers
Job Location:	Chennai
Website:	www.hcltech.com

JOB SUMMARY:

Company Profile:

At the dawn of the new millennium, a unique company was born: HCL Technologies. Demonstrating remarkable growth through the recent economic downturn, HCL Technologies emerged as one of the only eight 21st century listed technology companies in the world to cross $1bn in Net Profit, $5bn in Revenue and $15bn in Market Capitalization.

Job Description:

1. lndependently resolve tickets within SLA.

2.Adheres to standard operating procedures / work instructions

3.Follow the escalation process.

4.Follow the shift hand-over process.

5.Update worklogs.

6.Categorizes as per CTI as appropriate.

7.Update the knowledge base.

8.Coaching freshers to be independent.

9.Coaching analysts for correct routing of tickets, capturing critical information.

10.Technically upgrade across versions of environment when required.

11. Adhere to organization policies and procedures

12. Complies to regulatory requirements

13. Alert Monitoring

14. Ticket Monitoring

15. Informing On - call support

16. Opening Bridge Call

Skill : Infrastructure Management Services (IMS)-EUC-Service Desk

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