"Sonata Software" Hiring For Exp to Azure Technical Support @ Hyderabad

"Sonata Software" Hiring For Exp  to Azure Technical Support @ Hyderabad

Job role: Azure Technical Support

Company Name:	Sonata Software
Job role:	Azure Technical Support
Education:	Any Graduate
Experience:	3 - 8 Years
Job Location:	Hyderabad
Website:	www.sonata-software.com

Walk-in on 16th July 2016 Between 10:00 AM to 01:00 PM @ Hyderabad

Job Description:

• Azure Technical Support
• Help customers adopt the services by providing lite advisory support on migration, architecture and deployment topics by answering simple how to questions and for more complex asks, pointing
• customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.
• Help drive improved support CPE for customers using Microsoft Azure.
• Conduct initial customer onboarding session to clarify how to get the most out of their Professional
• Direct services purchase, along with helpful Azure onboarding self-service resources.
• Serve as the primary contact for Professional Direct for Azure customers with reactive support
• escalations, providing local business hours escalation assistance, advocacy and support (US, UK, Canada).
• As a global team, the role might need to be work in flexible hours and would require the individual to
• work in customer time zones. Should be open for 24/7 Support model.
• Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met.
• Work in collaboration with multiple Microsoft teams including Azure Support, Depth Queues,Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets.
• Communicate escalation findings clearly and confidently to executive levels within the customer and within Microsoft.
• Listen to and communicate the voice of the customers within Microsoft.
• Provide training and documentation feedback, updating role documentation as needed.

Venue Address

Sonata Information Technology Limited,

No 1-10-176,Begumpet Main road,

Opp Hyderabad Public School,

Hyderabad-500016.