“HCL” walk-in for Technical Support Engineer @ in Bangalore

“HCL” walk-in for Technical Support Engineer @ in Bangalore

Jobrole: Technical Support Engineer

Company Name	HCL
Jobrole	Technical Support Engineer
Education	Any Graduate
Experience	1 - 6 Years
Location	Bangalore
Website	www.hcl.com

Bangalore Walk-In Date :06 Oct - 08 Oct 2016 Walk-In Time :11:00 AM - 03:00 PM

Job Description:

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.

• Route problems to internal 2nd and 3rd level IT support staff.

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

• Administer and provide User account provisioning.

• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

• Perform user account management activities.

• Escalate complex problem to appropriate support specialists.

• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products.

Documents to Carry:

• Photocopy of ID proof (Xerox copy).

• 1 Passport size Photograph.

• Printout of this email, Resume.

• Last 3Months salary slips.

Venue Address:

Surya Sapphire, Plot No. 3,

1st Phase, Electronic City,

Hosur Road, Land Mark : Near D-Mart or Bharth Petroleum Bunk,

Bengaluru, Karnataka 560100.