"Capgemini"Fresher/Exp Hiring For System Engineer @ in Kolkata

"Capgemini"Fresher/Exp Hiring For System Engineer @  in Kolkata

Job role: System Engineer

Company Name	Capgemini
Jobrole	System Engineer
Education	Any Degree
Experience	0-1 Year
Location	Kolkata
Website	www.capgemini.com

Job Description:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to  customer queries over the voice based phone service.

• Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.

• Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Candidates should possess any degree from recognized university.

Candidate Profile

• Should have excellent communication and English speaking skills.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy.

• Knowledge of basic computer operations.

• Courteous with strong customer service orientation.

• Dependable with proficient attention to detail.

• Good listening and responding skills.

• Should be willing to take up challenges and go extra mile to perform work responsibilities.

• Should have great interpersonal skills and ability to perform under pressure.

• Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.

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