“Vodafone” inviting for Service Desk Engineer @ in Bangalore

“Vodafone” inviting for Service Desk Engineer @ in Bangalore

Job role: Service Desk Engineer

Company Name	Vodafone
Jobrole	Service Desk Engineer
Education	MBA/Ph.d
Experience	0 – 2 years
Location	Bangalore
Website	www.vodafone.in

Job description:

• Support of the technical departments in the use of the service support processes.

• Handling of systems and peripheral devices.

• Continuous checking of systems and peripheral devices.

• Performance of simple works of repair and maintenance on the technical equipment in the work environment to saving operational sequences.

• working in shift bases available 24/7.

• Validate Incidents and Requests according to Operations questionnaires.

• Qualification and analysis of requests (Incident, Change, Order, Service Call)

• Analysis and management of incidents.

• Ensure continuous monitoring and forward movement of customer issues until they are resolved.

• Monitoring and Improvement of quality of service.

• Act as a team member that contributes to solutions and customer satisfaction.

• Analysis and  manage handover of incidents to Problem Management.

• Recording and tracking incidents and complaints.

• Monitoring of documentation of services on being up-to-date.

• Documentation of all types of handling steps, also on demand for the technical departments.

• Permanent updating of available technical knowledge.

• De-escalation of conflict situations.

Skills:

• B.Sc. or  Computer Engineering or Computer Science 0 / 2 year IT experience (Familiar with Service Desk/Helpdesk support field).

• Excellent written and spoken English is a must Level 6) preferred.

• Organized for working in a global cooperative team environment.

• Communication ,Leadership/ Team Handling experience .

• Language skills.

Click Here to Apply