Replace "http://www.hrdesks.com" “Vodafone” inviting for Service Desk Engineer @ in Bangalore | Jobs

Saturday, 24 September 2016

“Vodafone” inviting for Service Desk Engineer @ in Bangalore

“Vodafone” inviting for Service Desk Engineer @ in Bangalore

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Job role: Service Desk Engineer

Company Name
Vodafone
Jobrole
Service Desk Engineer
Education
MBA/Ph.d
Experience
0 – 2 years
Location
Bangalore
Website
www.vodafone.in


Job description:

  • Support of the technical departments in the use of the service support processes.
  • Handling of systems and peripheral devices.
  • Continuous checking of systems and peripheral devices.
  • Performance of simple works of repair and maintenance on the technical equipment in the work environment to saving operational sequences.
  • working in shift bases available 24/7.
  • Validate Incidents and Requests according to Operations questionnaires.
  • Qualification and analysis of requests (Incident, Change, Order, Service Call)
  • Analysis and management of incidents.
  • Ensure continuous monitoring and forward movement of customer issues until they are resolved.
  • Monitoring and Improvement of quality of service.
  • Act as a team member that contributes to solutions and customer satisfaction.
  • Analysis and  manage handover of incidents to Problem Management.
  • Recording and tracking incidents and complaints.
  • Monitoring of documentation of services on being up-to-date.
  • Documentation of all types of handling steps, also on demand for the technical departments.
  • Permanent updating of available technical knowledge.
  • De-escalation of conflict situations.


Skills:

  • B.Sc. or  Computer Engineering or Computer Science 0 / 2 year IT experience (Familiar with Service Desk/Helpdesk support field).
  • Excellent written and spoken English is a must Level 6) preferred.
  • Organized for working in a global cooperative team environment.
  • Communication ,Leadership/ Team Handling experience .
  • Language skills.



Click Here to Apply


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