Replace "" "Vodafone" Fresher Hiring For Service Desk Engineer @ in Bangalore | Jobs

Thursday, 29 September 2016

"Vodafone" Fresher Hiring For Service Desk Engineer @ in Bangalore

"Vodafone" Fresher Hiring For Service Desk Engineer @  in Bangalore


Job role: Service Desk Engineer

Company Name
Job role
Service Desk Engineer
0-2 Years

Job Description:

  • Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules.
  • Open tickets based on received phone calls, emails or fax.
  • Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests.
  • Enrich tickets with additional information if required and/or needed.
  • Dispatch Incidents and Requests to next level of support including call out.
  • Inform IMS (Incident Management and Support Team) via phone about Critical Incidents.
  • Inform Incident or Request Originator about updates and progress.
  • Review ticket answers from underlying support levels.
  • Answer Incidents and Requests back to originator.
  • Keeping customers informed on request status and progress till closure.

Candidate Profile:

  • B.Sc. or  Computer Engineering or Computer Science 0 / 2 year IT experience.
  • (Familiar with Service Desk/Helpdesk support field).
  • Excellent written and spoken English is a must Level 6) preferred.
  • Organized for working in a global cooperative team environment.

Click Here To Apply

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