"Vodafone" Fresher Hiring For Service Desk Engineer @ in Bangalore

"Vodafone" Fresher Hiring For Service Desk Engineer @  in Bangalore

Job role: Service Desk Engineer

Company Name	Vodafone
Job role	Service Desk Engineer
Education	B.E/B.Tech/B.Sc
Experience	0-2 Years
Location	Bangalore
Website	www.vodafone.com

Job Description:

• Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules.

• Open tickets based on received phone calls, emails or fax.

• Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests.

• Enrich tickets with additional information if required and/or needed.

• Dispatch Incidents and Requests to next level of support including call out.

• Inform IMS (Incident Management and Support Team) via phone about Critical Incidents.

• Inform Incident or Request Originator about updates and progress.

• Review ticket answers from underlying support levels.

• Answer Incidents and Requests back to originator.

• Keeping customers informed on request status and progress till closure.

Candidate Profile:

• B.Sc. or  Computer Engineering or Computer Science 0 / 2 year IT experience.

• (Familiar with Service Desk/Helpdesk support field).

• Excellent written and spoken English is a must Level 6) preferred.

• Organized for working in a global cooperative team environment.

Click Here To Apply