Replace "http://www.hrdesks.com" “HCL” walk-in for Technical Support Engineer @ in Bangalore | Jobs

Thursday, 1 September 2016

“HCL” walk-in for Technical Support Engineer @ in Bangalore

“HCL” walk-in for Technical Support Engineer @ in Bangalore


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Jobrole: Technical Support Engineer

Company Name
HCL
Jobrole
Technical Support Engineer
Education
Any Graduate
Experience
1 - 3 Years
Location
Bangalore
Website
www.hcl.com


Bangalore Walk-In Date :01 Sep - 03 Sep 2016Walk-In Time 11:00 AM - 03:00 PM

Job Description:

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
  • Perform user account management activities.
  • Escalate complex problem to appropriate support specialists.
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products.


Documents to Carry:

  • Photocopy of ID proof (Xerox copy).
  • 1 Passport size Photograph.
  • Printout of this email, Resume.
  • Last 3Months salary slips.



Venue Details:

Surya Sapphire, Plot No. 3,

1st Phase, Electronic City,

Hosur Road, Land Mark : Near D-Mart or Bharth Petroleum

 Bunk,


Bengaluru, Karnataka 560100.

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