“Amazon” walk-in for Seller Support Associate@ in Bangalore

“Amazon” walk-in for Seller Support Associate@ in Bangalore

Job role: Seller Support Associate

Company Name	Amazon
Job role	Seller Support Associate
Education	Any Graduate
Experience	0 - 5 Years
Location	Bangalore
Website	www.amazon.com

Bangalore  Walk-In Date :06 Sep - 10 Sep 2016Walk-In Time :10:00 AM - 03:00 PM

Job Description:

• The Seller Support Associate acts as the primary interface between Amazon and our business partners.

• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.

• A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Job Responsibilities:

• Demonstrates effective, clear and professional written and oral communication.

• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.

• Builds Platform and business knowledge to better serve sellers.

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Skills:

• 6 + months experience within a customer service /contact centre environment would be an advantage.

• Demonstrated desire to expand skills into new areas.

• Technical (Computers & Internet) savvy is required.

• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

• Business acumen in areas of e-commerce and retail is advantageous.

• Process improvement awareness and experience.

• Enthusiasm and strong self-motivation.

• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

• Demonstrates effective communication, composure, and professional attitude.

• Exemplary performance record, particularly with regard to quality & productivity.

Venue Details:

Amazon Development Centre India Pvt. Ltd.,

Orion Building, GF, 8th, 9th, 10th & 11th Floor,

Bagmane Constellation Business Park,

K.R. Puram- Marathalli Ring Road,

Mahadevpura, Bangalore, Landmark: Opposite Arena Mall.