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Saturday, 3 September 2016

“Amazon” walk-in for Seller Support Associate@ in Bangalore

“Amazon” walk-in for Seller Support Associate@ in Bangalore

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Job role: Seller Support Associate

Company Name
Amazon
Job role
Seller Support Associate
Education
Any Graduate
Experience
0 - 5 Years
Location
Bangalore
Website
www.amazon.com


Bangalore  Walk-In Date :06 Sep - 10 Sep 2016Walk-In Time :10:00 AM - 03:00 PM

Job Description:

  • The Seller Support Associate acts as the primary interface between Amazon and our business partners.
  • The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
  • A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.


Job Responsibilities:

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
  • Builds Platform and business knowledge to better serve sellers.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.


Skills:

  • 6 + months experience within a customer service /contact centre environment would be an advantage.
  • Demonstrated desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required.
  • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
  • Business acumen in areas of e-commerce and retail is advantageous.
  • Process improvement awareness and experience.
  • Enthusiasm and strong self-motivation.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
  • Demonstrates effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality & productivity.



Venue Details:

Amazon Development Centre India Pvt. Ltd.,

Orion Building, GF, 8th, 9th, 10th & 11th Floor,

Bagmane Constellation Business Park,

K.R. Puram- Marathalli Ring Road,


Mahadevpura, Bangalore, Landmark: Opposite Arena Mall.

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