Exp Hiring For Technical Support Representative @ "HP" in Bangalore

Exp Hiring For Technical Support Representative @ "HP" in Bangalore

Jobrole: Technical Support Representative

Name	Hewlett-Packard (HP)
Jobrole	Technical Support Representative
Education	Any Graduate
Experience	2 - 5 Years
Location	Bangalore
Website	www8.hp.com

Walk-in On 5th Aug 2016 Between 10:30 AM to 03:00 PM @ Bangalore

Job Description:

• Will be Primarily a Call Handling Role.
• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.
• Identifies training needs and occasionally provides training for help desk analysts.
• Aid knowledge transfer within the group.
• Remain well versed in help desk policies, procedures, standards and documentation.
• New account creation / modification / deletion in UAM related roles.
• Supporting password resets and account unlocks in roles requiring higher permission levels.
• Log/Validate all contacts in Call Handling Database and manage end to end all calls logged,providing regular updates to customers on call status.
• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time
• frames and as appropriate.
• Adhere to Policies & Procedures and work to achieve individual and team goals.
• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.
• Demonstrate competent technical skill set & hands on technical support experience.
• Is required to be a Super User of Microsoft Office.
• Ability to multi-task and prioritize while being able to manage commitments / deliverables.
• Ability to work under tight deadlines and deliver business results.
• Ability to coach L1 engineers to support their development needs and help them meet their goals.
• Must possess Excellent Communication skills / high energy and confidence.
• 2.5 years of relevant experience required.

Venue Address

HiRePro Consulting Pvt Ltd.,

HP Recruitment Center, #8,

SBI Colony, 7th A Main, 3rd Block,

Koramangala, Bangalore - 560034,

Landmark : Near to Toshiba office on the Service Road.