“Aricent” walk-in for Network Engineers@ in Gurgaon

“Aricent” walk-in for Network Engineers@ in Gurgaon

Jobrole: Network Engineers

Company Name	Aricent
Jobrole	Network Engineers
Education	BE/BTech
Experience	1 - 6 Years
Location	Gurgaon
Website	www.aricent.com

Gurgaon Walk-In Date :03 Sep 2016Walk-In Time :10:00 AM - 02:00 PM

Job Description:

• Working at Technical Assistance Centre & Resolving network issues of Enterprise customers.

Job Responsibilities:

• Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region).

• Achieve all the defined metrics & SLA.

• Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.

• Proactive involvement of Technical Leads / Management in resolving critical issues.

• Writing Tech documents covering best practices & Tshoot approaches for a product/issue.

• Mentoring of New Hires.

Skills Required:

• Prior troubleshooting experience.

• Willing to work in 24*7 Support (Including Night Shifts).

• Prior experience of Voice based technical support.

• Excellent communication(written & verbal) skills.

Venue Details:

Aricent Campus, Tower 5,

Unitech IT SEZ, Tikri, Sector 48,

Near Subhash Chowk, Sohna Road, Gurgaon.