"Yahoo"
Hiring For Fresher to Customer Care
Associate @ Bangalore
Job
role: Customer Care Associate
Company Name:
|
Yahoo
|
Job role:
|
Customer Care Associate
|
Education:
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Any Graduate
|
Experience:
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0-0.6 Years
|
Job Location:
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Bangalore
|
Website:
|
Job Description:
- Customer Care Associate
- Provide world-class service to all Yahoo Customers in a customer centric environment
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple
- customer support tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non-technical customers
- Educate customers on products and help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
Candidate Profile
- Bachelor's Degree in any discipline required
- 0-6 months of success customer service or internet experience
- Must have flexibility to work Monday thru Sunday in shifts.
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