"VMware" Hiring For Exp to Technical Support Engineer @ Bangalore

"VMware" Hiring For Exp to Technical Support Engineer @ Bangalore

Job role: Technical Support Engineer

Company Name:	VMware
Job role:	Technical Support Engineer
Education:	Any Graduate
Experience:	3+ Years
Job Location:	Bangalore
Website:	www.vmware.com

Job Description:

• Technical Support Engineer
• As a Technical Support Engineer you will be providing support to customers, using VMware
• products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
• To be successful in this role, you must be a motivated self-starter and self-learner, possess strong
• customer service and technical problem solving skills; and be someone who embraces challenges.

Candidate Profile

• Resolve customer’s issues via the telephone, email or Webex session.
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical trainings.
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Skills:

• Good written and verbal communication skills.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
• Work experience of 3+ Years in Technical domain. Experience in Virtualization & Cloud computing will be preferred.
• Networking.
• Storage.
• Linux.
• TCP/IP.
• Windows Clustering/DHCP/DNS.
• Windows 2003/2008.
• Strong aptitude for learning new technologies and understanding how to utilize
• them in a customer
• facing environment.
• Ability to follow standard engineering principles and practices.
• Logical approach to problem solving.
• Multiplatform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage.

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