Fresher
Hiring For Junior Analyst/Analyst @ "eClerx" in Haryana
Job
role: Junior Analyst/Analyst
Name
|
eClerx Services Limited
|
Job role
|
Junior Analyst/Analyst
|
Education
|
B.Tech/BBA/BCA/BA/B.Com/MBA
(2016 Batch) (no backlogs)
|
Experience
|
Freshers (2015 &
2016 Batch)
|
Location
|
Chandigarh
|
Website
|
www.eclerx.com
|
Job Description:
- Off-campus On 14th July 2016 at 9:30 AM @ Haryana
- Essential Skill Set Required
- Ability to quickly and efficiently assimilate process knowledge
- Must be reliable in terms of attendance and timing
- Exhibit patience and ability to explain/help team members
- Good team player with analytical skills and high energy levels
- Excellent communication and interpersonal skills
- Professional in conduct/behavior, appearance, and communication
- Monitor the customer interactions
- Analyze the customer accounts
- Verifying the customer accounts as per the data available
- Assisting the regular and routine customer queries regarding Products and
- services of the client via Chat
- Ensure that appropriate steps were taken to resolve customer’s problems and providing feedback
- accordingly
- Basic Knowledge of Hardware (modems , Routers and Troubleshooting)
- MBA/BBA/B.Com: Voice
- Essential Skill Set Required
- Ability to quickly and efficiently assimilate process knowledge
- Must be reliable in terms of attendance and timing
- Exhibit patience and ability to explain/help team members
- Good team player with analytical skills and high energy levels
- Excellent communication and interpersonal skills
- Professional in conduct/behavior, appearance, and communication
- Job Description:
- Reading Operator comments
- Checking service status of account in diagnostic tools
- Understanding of web technologies and cable setup
- Troubleshooting of technical issues related to modems & Routers
- Effective communication and close looping with client in case of observation
- Updating status in internal as well as client tools
- Basic Knowledge of Hardware (Modems , Routers and Troubleshooting)
Venue
Address
APIIT
SD INDIA, Near Toll Plaza Panipat,
Haryana
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