"eClerx" Hiring For Fresher to Junior Analyst/Analyst @ Haryana

"eClerx" Hiring For Fresher  to Junior Analyst/Analyst @ Haryana

Job role: Junior Analyst/Analyst

Company Name:	eClerx Services Limited
Job role:	Junior Analyst/Analyst
Education:	B.Tech/BBA/BCA/BA/B.Com/MBA (2016 Batch) (no backlogs)
Experience:	Freshers (2015 & 2016 Batch)
Job Location:	Chandigarh
Website:	www.eclerx.com

Off-campus On 14th July 2016 at 9:30 AM @ Haryana

B.Tech/BCA : Non-Voice

• Essential Skill Set Required
• Ability to quickly and efficiently assimilate process knowledge
• Must be reliable in terms of attendance and timing
• Exhibit patience and ability to explain/help team members
• Good team player with analytical skills and high energy levels
• Excellent communication and interpersonal skills
• Professional in conduct/behavior, appearance, and communication

Job Description:

• Monitor the customer interactions
• Analyze the customer accounts
• Verifying the customer accounts as per the data available
• Assisting the regular and routine customer queries regarding Products and
• services of the client via Chat
• Ensure that appropriate steps were taken to resolve customer’s problems and providing feedback accordingly
• Basic Knowledge of Hardware (modems , Routers and Troubleshooting)

MBA/BBA/B.Com: Voice

Essential Skill Set Required

• Ability to quickly and efficiently assimilate process knowledge
• Must be reliable in terms of attendance and timing
• Exhibit patience and ability to explain/help team members
• Good team player with analytical skills and high energy levels
• Excellent communication and interpersonal skills
• Professional in conduct/behavior, appearance, and communication

Job Description:

• Reading Operator comments
• Checking service status of account in diagnostic tools
• Understanding of web technologies and cable setup
• Troubleshooting of technical issues related to modems & Routers
• Effective communication and close looping with client in case of observation
• Updating status in internal as well as client tools
• Basic Knowledge of Hardware (Modems , Routers and Troubleshooting)

Venue Address

APIIT SD INDIA, Near Toll Plaza Panipat,

Haryana

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