"Capgemini" Hiring For Exp to Desktop Support Engineer @ Hyderabad
Job
role: Desktop Support Engineer
Company Name:
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Capgemini
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Job role:
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Desktop Support Engineer
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Education:
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Any Degree
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Experience:
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0.2 - 2 Years
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Job Location:
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Hyderabad
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Website:
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Job Description:
- Desktop Support Engineer
- Remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.
- Basic IT and technical knowledge. (Desktop troubleshooting skills)
- Basic network knowledge and troubleshooting skills.
- Ability to interpret technical information and present it in simple terms for a less technically awareaudience
- Contextual ticket prioritization understanding.
- Understanding of the client benefit and loss matrix.
Candidate Profile
- Candidates should possess any degree from a recognized university
- Good communication skill
- Willing to work in 24*7 shift.
- Should be able to lead a conversation and take control of conversation.
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