Walk-in For Freshers to Service Desk-IMS in "Capgemini" @ Bangalore

Walk-in For  Freshers  to Service Desk-IMS in "Capgemini" @ Bangalore

Job role: Service Desk-IMS

Company Name:	Capgemini
Job role:	Service Desk-IMS
Education:	BCom/BBA/BMS/BSc/BA/BCA
Experience:	Freshers
Job Location:	Bangalore
Website:	www.capgemini.com

Job Description:

• Service Desk-IMS
• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology verticalTroubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Candidate Profile

• Candidates should possess  BCom/BBA/BMS/BSc/BA/BCA from recognized university
• Candidates must be graduating in 2016.
• 10th and 12th – 60% & Above
• Graduation ( Aggregate of all semesters till now) – 55% & Above
• Should have no gaps in education
• Candidates must be open to relocate to any location and work in night shifts
• Candidates should be ready to execute 2 year service agreement
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills.
• Coupled with good English language comprehension

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a Technical voice process in a 24/7 environment
• Documents required:
• One (1) updated copy of your resume
• Mark sheets of 10th, 12th and under graduation course up to 5th semester (Photocopy).
• Two (2) passport size photographs
• Original and a photocopy of any of the following Photo Identification: College ID card / Driving
• License / Passport / Voter’s ID Card/Aadhaar Card

Venue Address

City Engineering college,

 Doddakallasandra, Kanakpura Road,

Next to ISKON Gokulam Apartments,

Bangalore-560062

Contact person: Ajeet Kunwar Singh

Click Here To Apply