"Red Hat" Hiring for exp (5+ Years) to Associate Technical Support Engineer @ Pune On Jun 2016

"Red Hat" Hiring for exp (5+ Years) to Associate Technical Support Engineer @ Pune On Jun 2016

Job role:  Associate Technical Support Engineer

Company Name:	Red Hat
Job role:	Associate Technical Support Engineer
Education:	Bachelors Degree
Experience:	5+ yrs
Job Location:	Pune
Website:	www.redhat.com

JOB SUMMARY:

Company Profile:

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.

Job Description :

Responsibilities :

1. Ensure customers get the maximum value from and easily use our solutions and subscriptions

2. Support customers by responding within the designated service-level agreement (SLA) to incoming calls, as well as chat and web-based inquiries

3. Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs

4. Exceed customer expectations by providing outstanding customer service

5. Proactively update our customers and ensure they are satisfied with our support service

6. Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes.

Candidate Profile :

Required skills:

1. 5+ years of Linux or UNIX system administration experience

2. Technical knowledge of and hands-on experience with the Linux storage and file system

3. Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

4. Previous experience with Ceph or Gluster storage is a plus

5. Knowledge or familiarity with Amazon Web Services; VMware vSphere, Azure, Google Cloud experience is an advantage

6. Bachelor’s degree or equivalent experience within the enterprise IT sector

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