Job Openings for Freshers in Chennai @ HCL June 2016 - 30 Openings

Job Openings for Freshers in Chennai @ HCL June 2016 - 30 Openings

Job Role: Graduate Trainee

Company Name:	HCL
Job role:	Graduate Trainee
Education:	BA
Experience:	Freshers
Job Location:	Chennai

About The Company:

HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.com

Job Description:

• Freshers lndependently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update worklogs
• Categorizes as per CTI as appropriate
• Update the knowledge base
• Coaching freshers to be independent
• Coaching analysts for correct routing of tickets, capturing critical information
• Technically upgrade across versions of environment when required
• Adhere to organization policies and procedures
• Complies to regulatory requirements
• Alert Monitoring
• Ticket Monitoring
• Informing On - call support
• Opening Bridge Call

HCL Selection Process:

• Aptitude Test
• Technical Interview
• HR Interview
• Document Required (Original and Photocopies):
• SSC Marksheet
• HSC/Diploma Marksheet
• Graduation & Post Graduation all years’ mark sheets
• Photo ID proof (Pan Card/ Passport / Driving License / College ID)
• 2 photographs
• Resume

Apply Here