Replace "http://www.hrdesks.com" "HCL" Hiring For Fresher to Graduate Trainee @ Chennai | Jobs

Tuesday 7 June 2016

"HCL" Hiring For Fresher to Graduate Trainee @ Chennai

"HCL" Hiring For  Fresher  to Graduate Trainee  @  Chennai


hcl

Job role: Graduate Trainee
Company Name:
HCL
Job role:
Graduate Trainee
Education:
BA
Experience:
Freshers
Job Location:
Chennai
Website:

Job Description:

  • Graduate Trainee
  • lndependently resolve tickets within SLA.
  • Adheres to standard operating procedures / work instructions.
  • Follow the escalation process.
  • Follow the shift hand-over process.
  • Update worklogs.
  • Categorizes as per CTI as appropriate.
  • Update the knowledge base.
  • Coaching freshers to be independent.
  • Coaching analysts for correct routing of tickets, capturing critical information.
  • Technically upgrade across versions of environment when required.
  • Adhere to organization policies and procedures.
  • Complies to regulatory requirements.
  • Alert Monitoring.
  • Ticket Monitoring.
  • Informing On - call support.
  • Opening Bridge Call.





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