"HCL" Hiring For Exp to Technical Support Engineer @ Bangalore

"HCL"  Hiring For Exp to Technical Support Engineer @ Bangalore

Job role: Technical Support Engineer

Company Name:	HCL
Job role:	Technical Support Engineer
Education:	Any Graduate
Experience:	1 - 4 Years
Job Location:	Bangalore/Chennai/Noida
Website:	www.hcl.com

Walk-in On 28th June to 2nd July 2016 Between 10:00 AM to 03:00 PM @ Bangalore

Job Description:

• Technical Support Engineer
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
• Provide level 1 remote desktop support and perform other activities based on SOPs.
• Perform user account management activities.
• Escalate complex problem to appropriate support specialists.
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software
• products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
• Troubleshoot client software and basic network connectivity problems.
• Identify, evaluate and prioritize customer problems and complaints.
• May train users and operators on a limited basis and/or may write training procedures.
• Participate in on-going training and departmental development.
• Routine maintenance updates with other IT staff and business units.
• Provide all required documentation including standards, configurations and diagrams.
• Provide knowledge transfer of EUC operations.

Venue Address

HCL Technologies Ltd,

Surya Sapphire, Plot No. 3,

1st Phase, Electronic City,

Hosur Road, Near D-Mart,

Bengaluru, Karnataka 560100.