Walkin Drive for Freshers @ Capgemini on 2nd June 2016

Walkin Drive for Freshers @ Capgemini on 2nd June 2016

Job Role: Service Desk

Job Description:

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a Technical voice process in a 24/7 environment
Qualification & Criteria:
Candidates must be graduating in 2016.
10th and 12th – 60% & Above
Graduation ( Aggregate of all semesters till now) – 55% & Above
Should have no gaps in education
Candidates must be open to relocate to any location and work in night shifts
Candidates should be ready to execute 2 year service agreement
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension

CapGemini Selection Process:

Aptitude Test
Technical Interview
HR Interview
Document Required:
One (1) updated copy of your resume
Mark sheets of 10th, 12th and under graduation course up to 5th semester (Photocopy).
Two (2) passport size photographs
Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card
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CapGemini Walkin Recruitment Details:

Walkin Date: 2nd June 2015

Walkin Time: 9:45 AM

Interview Venue:

Inderprastha Engineering College,

Plot No. 63, Site IV, Sahibabad Industrial Area,

Ghaziabad-UP, Delhi-NCR Region

(800 Meters from Vaishali Metro Station)

Contact person: Ajeet Kunwar Singh

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