"Dell" Hiring: Application Support Engineer

(4+ Years) "Dell" Hiring: Application Support Engineer On Mar 2016 @ Hyderabad

Job Role : Application Support Engineer

Eligibility :	Any Degree
Location :	Hyderabad
Experience:	4+ yrs
Company :	Dell
Website:	www.dell.com

JOB SUMMARY:

Company Profile:

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Job Description:

Responsibilities:

1. Responsible for responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues

2. Collaborate with multiple internal teams across disparate groups to resolve client support escalations

3. Support internal customers in any day-to-day activities

 4. Collaborate with Product Management and Engineering to review software enhancements and provide design feedback

5. Monitor and manage a large number of critical service delivery systems

6. Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)

7. Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

8. Create/Maintain documentation for operational procedures as required

9. Provide after-hours and on-call support for client service delivery

Candidate Profile:

Requirements:

1. Intrinsically motivated to solve problems and enable the success of others. Exudes constructive, productive attitude under adverse conditions. Able to thrive in a dynamic environment with shifting priorities

2. Strong experience with Linux/Unix in a functional capacity

3. Proven experience in diagnosing and troubleshooting technical issues

4. Solid internal/external client service skills including the ability to take ownership of escalated issues, provide clear and consistent updates, and work with various internal teams until issues are fully resolved

5. Basic understanding of networking, routing, and security strategies

6. 4+ years hands on systems administration or application support experience

CLICK HERE TO MORE DETAILS & APPLY