"Americanexpress"
Hiring for freshers to Lead Quality Monitoring Analyst On Mar 2016 @ Guragon
Job Role: Lead Quality Monitoring Analyst
|
Eligibility
:
|
Any
Graduate |
|
Location :
|
Gurgaon |
|
Experience
:
|
Freshers |
|
Company:
|
Americanexpress |
|
Website :
|
www.americanexpress.com |
JOB SUMMARY:
Company Profile:
American Express Plans Live Audio Webcast of the
Fourth Quarter 2015 Earnings Conference Call Most Americans
"Deal-aying" Holiday Shopping American Express Declares Regular
Quarterly Dividend American Express Serve® Expands Largest Free Cash Reload
Network(1) in U.S.
Job Description:
1. This critical business operations position is part
of the Prepaid Servicing & Operations organization (formerly known as
Enterprise Growth Servicing) within World Service (WS).
2. Prepaid Servicing & Operations is responsible
for delivering extraordinary customer care at the right margins while managing
all production and operations functions for the following products: Serve, Blue
Bird, Gift Card, Traveler Cheques and all other prepaid products globally.
3. Within Prepaid Servicing & Operations, this
role requires a project analyst to operate, perform call quality monitoring
activities for servicing prepaid products including Serve, Bluebird, Gift Card,
among others.
4. The ideal candidate will have a strong attention to
detail and ability to work in Cross Functional teams.
5. This role may be subject to additional background
verification checks.
Candiate Profile:
Qualifications:
1. Call Quality Monitoring
2. BST/PCT
3. Relationship Care
4. Data analysis and Reporting (building and
refinement)
5. Complaints
6. CCP process/procedure
7. Prepaid products (Serve and FIS) – would a be a
plus
8. Strong communication skills both verbal and written
–technical writing is a plus
9. Presentation skills to multiple levels of
leadership
10. Ability to work under pressure on a fast-paced,
collaborative, team that is multi-location based.
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